We want you to be happy with your website order but if for any reason you are not 100% satisfied we are happy to offer a store credit, exchange or replacement on any item returned to us within 14 days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition.
If you are returning an item because of an error on our part we will refund all delivery charges incurred, otherwise you will be responsible for those charges. We can help arrange your return shipping in those instances since our commercial rates will probably be cheaper for you than standard Royal Mail services. Please contact firstname.lastname@example.org to discuss or call 01462 339828.
For any orders which have been damaged in transit, we must be informed within 24 hours of delivery. For any items deemed to be faulty, please inform us within 7 days of receiving the product.
HOW TO RETURN YOUR ITEM(S)
- Please email email@example.com or call 01462 339828 for approval before returning your items.
- Please include a copy of your receipt and a brief note outlining the reason for the return using the direct email form below.
- Please include all of your contact details with the returned product.
- You will need to ensure that your return goods are packaged safely. For your protection we recommend that you use a recorded delivery service since we cannot be held responsible for returns which are lost or damaged in transit. As above, we are happy to assist in the return shipping of product.
Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:
The Sports District
1-2 Hermitage Road
Herts SG5 1LT
Please note that all cases of return under claim of fault will be subject to inspection in line with the guidance notes below and the decision following this assessment will be accepted as final.
CLAIM OF MANUFACTURING FAULT - NOTES FOR GUIDANCE
Before any assessment of the claim can be made the product must be returned to us. The return of the product is a non-negotiable part of this process. All decisions on whether a product is to be replaced are down to the manufacturer of that product, not The Sports District. The decision of the manufacturer will be accepted to be final.
In all cases manufacturing faults will show themselves very early on in a products use and cause structural / performance failure. Please also note that to warrant consideration of a replacement an issue needs to be structural (therefore affecting performance) rather than cosmetic.
If issues start to show after a fair period of use then it is likely that this is the result of general wear and tear and the product beginning to wear out. Please note the phrase "period of use" rather than "period of time". The rate at which degradation and decline happens depends on how often the product is used and the circumstances rather than time in use alone. It is the amount of use that a product has had which is therefore the determining factor and a key element of the assessment process, since two people could use a product for the same period of time but with one using it far more frequently or under different circumstances which would accordingly mean the product looked very different at the end of that period. Sports equipment is no different to other consumer product - it has a certain amount it can offer and take before it is simply worn out.
Footwear / Clothing
The customer must accept that there is an onus on them to care for their footwear and clothing and use it responsibly and carefully. All product is made as part of large scale and often continuous production where materials and components used are sourced in bulk, meaning that failure of single products is very rare in a material sense but could be down to isolated human error. Nonetheless the incidences of error as a percentage of overall production is fractional.
As with equipment the considerations will be the amount of use and manufacturers will inspect for other signs of user wear and care. It is always clear how an issue has occurred and these factors in their assessment will lead to their final decision.
Again, all products must be returned for inspection prior to any decision being made and the guidance for this process outlined above applies.
RETURNS FOR EXCHANGE (NON-FAULTY)
All product may be returned for exchange or store credit if it is the wrong size or otherwise unwanted as long as it is returned in the original product packaging in an unused and "as new" state within 14 days of dispatch. The conditions for product return are non-negotiable.
Please note that the customer will always be liable for return carriage costs if the product is being exchanged or refunded if you have chosen the wrong size or changed your mind. Where a product is being exchanged for an alternative size etc the customer will be liable for carriage costs on the new product also.
If the reason for return was a dispatch error on the part of The Sports District then we will cover the cost of the return on the condition that the return is organised by ourselves.
As above, we will be able to assist with the return.
All refunds will be processed within 14 days of finalisation of claim.